Refund Policy

Need to return an item? We hope that you loved what you ordered .We pride ourselves on providing our customers with the best customer service and support we can. We have all been there ,so for any reason you are not completely satisfied you may return your order to  within 30 days of the receipt of order and subject to the Return Policy below:

  • Should you wish to return goods, Download and submit the form below to get your return number and to receive your authorization within 48 Hrs.  
  • Should you wish to cancel or exchange an order, simply Click Here  for the styles you do not want to keep and place a new order for the goods you would like to exchange for and email us the form for authorization.
  • Please include a copy of the invoice with your return to insure proper credit in a timely manner.
  • All returns must be authorized by in advance (our warehouse can’t accept returns without a valid return number). please allow 1-2 weeks for processing your return. 
  • JSBlueRidge can’t accept returns of printed, washed , worn or decorated merchandise. You are responsible for inspecting the garments before performing any alterations or embellishments. All merchandise must have original packaging and tags attached. 
  • If you have a problem or discrepancy (including shortages, damages, etc) with an order please download and fill out the form below within 72 hours of receiving goods.
  • If returning defective merchandise please use a piece of tape to indicate the location of the flaw.
  • For hygiene reasons, we don't accept exchanges or returns of FACE MASKS, panties, tights or similar intimate items. These items are final sale. 
  • JSBlueRidge is not responsible for lost or damaged packages.
  • You will not be reimbursed for your return postage if you do not use the return label provided.
  • No cancellations or returns on gift cards, these are final sale. 
  • Please contact Customer support for your exchange / Refund or any other concerns . By email :
  • JSBlueridge reserves the right to change our policies without notice at our discretion.